Customer review analysis
12 credits
A customer review analysis of up to 500 Google, Trustpilot or TripAdvisor reviews: what customers praise, what they complain about, and ten actions to take.
Customer review analysis, explained by Nova
Nova is an AI avatar. The voice comes from your browser; nothing is recorded.
Hear what your customers keep telling you
Your reviews are free market research. Read one by one, they are just compliments and complaints. Read together, they show patterns: the waiting time that comes back every week, the staff member everyone loves, the product nobody understands.
Send us the links to your listings. We analyse up to 500 reviews, group them by theme, measure the sentiment and give you ten concrete actions, from quick fixes to arguments you should use in your marketing. Delivered as PDF and XLSX.
From order to delivery, in four steps
- Order in creditsOrder it above and pay with your credits. 1 credit = €0.10.
- Send your briefWe only need links to the listings.
- We do the workAI only, checked by an agent. A second AI agent checks every delivery against your brief.
- You receive itPDF + XLSX, within 48 working hours after the brief is approved.
What you get, exactly
1 summary of your Google/Trustpilot/TripAdvisor reviews: themes, sentiment, 10 actions
| Format | PDF + XLSX |
|---|---|
| Lead time | 48 working hours after the brief is approved |
| Included | up to 500 reviews |
| Not included | replies to reviews (MKT-07) |
| What you provide | links to the listings |
| How it is made | AI only, checked by an agent |
| Price | 12 credits (€1.20) |
Open book: 10 credits of preparation + 2 credits of AI generation. 1 credit = €0.10, credits never expire. Service code SEO-16.
Goes well with
Answer the reviews with review responses, get more of the good ones with a review collection campaign, and use the best quotes in your website page copy.
